Refund policy
Due to the nature of our products, we are unable to accept returns on tea or any opened items. We want every order to arrive in perfect condition, so if your item arrives damaged, defective, or incorrect, please contact us within 14 days of delivery and we will make it right.
To request a return or replacement, email us at contact@blossomleaftea.com with your order number and photos of the issue. If your return is approved, we will provide a prepaid shipping label along with instructions on how and where to send your package. Please note that items returned without prior approval will not be accepted.
Damages & Issues
Please inspect your order upon arrival. If anything is missing, damaged, or not what you ordered, reach out to us right away so we can resolve the issue promptly.
Non-Returnable Items
The following items cannot be returned:
- Teas and opened consumables
- Perishable goods, custom products, or personalized items
- Sale items or gift cards
If you have questions about a specific item, we encourage you to contact us before purchasing.
Exchanges
If you would like a different product, the quickest option is to place a new order and request a return for the original item (if eligible).
European Union Customers
If your order is shipped to the European Union, you are entitled to a 14-day cooling-off period under EU consumer protection laws. This allows you to cancel or return your order for any reason within 14 days. Items must be in their original, unopened condition with proof of purchase.
Refunds
Once we receive and inspect your return, we will notify you of approval. If approved, your refund will be processed to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at contact@blossomleaftea.com.